Return & Refund Policy

1. Return Policy Overview

At Nevish, we want you to be completely satisfied with your purchase. We offer a 7-day return policy for most items purchased from our website. This policy is designed to ensure your peace of mind while shopping with us.

Please read this policy carefully before making a purchase, as it outlines the terms and conditions for returns and refunds.

2. Eligibility for Returns

Items are eligible for return if they meet the following criteria:

• Return request is initiated within 7 days of delivery
• Item is unused and in original condition
• Original packaging and tags are intact
• Item is not damaged by customer
• Proof of purchase is provided

Items NOT Eligible for Return

• Custom or personalized jewelry
• Items damaged by customer misuse
• Items worn or used
• Items without original packaging
• Items returned after 7 days
• Items purchased during special sales (unless specified)

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer service team within 7 days of delivery
2. Provide your order number and reason for return
3. Receive return authorization and instructions
4. Package the item securely in original packaging
5. Ship the item back to us

4. Return Shipping

Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item shipped, defective item, etc.).

Our Error: If the return is due to our error, we will provide a prepaid return shipping label or reimburse your return shipping costs.

Recommended Shipping: We recommend using insured, trackable shipping methods for returns to ensure safe delivery.

5. Refund Process

Once we receive your returned item, we will:

1. Inspect the item for condition and completeness
2. Process the refund within 5-7 business days
3. Send confirmation email with refund details
4. Credit the refund to your original payment method

Refund Timeline

• Credit Cards: 5-7 business days
• Debit Cards: 3-5 business days
• UPI/Net Banking: 2-3 business days
• Digital Wallets: 1-2 business days

6. Exchange Policy

We offer exchanges for items of equal or greater value. If you wish to exchange an item:

• Follow the same return process
• Specify the item you wish to exchange for
• Pay any price difference if applicable
• We'll ship the new item once we receive the return

Note: Exchanges are subject to availability of the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately (within 48 hours)
• Provide photos of the damage/defect
• We'll arrange for replacement or full refund
• Return shipping will be at our expense

We take full responsibility for items damaged during shipping or manufacturing defects.

8. Special Circumstances

Holiday Returns

Items purchased during holiday seasons (Diwali, Christmas, etc.) have extended return periods. Please check our website or contact customer service for specific holiday return policies.

Gift Returns

Gift recipients can return items within 7 days of delivery. Gift givers will receive store credit for the returned amount.

9. Store Credit

In some cases, we may offer store credit instead of a refund:

• Items returned after 7 days but within 30 days
• Items without original packaging
• Customer preference

Store credit is valid for 12 months from the date of issue and can be used for any purchase on our website.

10. International Returns

Currently, we only accept returns from addresses within India. International customers should contact us before making a purchase to understand our return policy for their specific location.

11. Contact Information

For any questions about returns or refunds, please contact us:

12. Policy Updates

We reserve the right to update this return and refund policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.