Shipping Policy

1. Shipping Overview

At Nevish, we are committed to delivering your precious crystals and jewelry safely and promptly. We ship to all addresses within India and take great care in packaging your items to ensure they arrive in perfect condition.

This shipping policy outlines our delivery processes, timeframes, and terms to help you understand what to expect when ordering from us.

2. Shipping Destinations

We currently ship to all states and union territories within India:

Note: We do not currently offer international shipping. Please sign up for our newsletter to be notified when international shipping becomes available.

3. Shipping Methods & Timeframes

4. Order Processing

Here's what happens after you place an order:

1. Order Confirmation: You receive an email confirmation
2. Processing: We prepare your order (1-2 business days)
3. Quality Check: Each item is inspected and packaged
4. Shipping: Your order is dispatched with tracking info
5. Delivery: Package arrives at your doorstep

5. Packaging & Protection

We take special care in packaging your precious crystals and jewelry:

• Individual Wrapping: Each crystal is wrapped in soft cloth
• Protective Cushioning: Bubble wrap and foam padding
• Secure Boxes: Sturdy cardboard boxes with proper sealing
• Fragile Handling: Special care for delicate items
• Documentation: Care instructions and authenticity certificate

Our packaging is designed to protect your items during transit while maintaining the elegance of your purchase.

6. Tracking Your Order

Stay updated on your order's journey:

• Email Updates: Automatic notifications at each stage
• SMS Alerts: Delivery notifications via SMS
• Online Tracking: Track your package on our website
• Customer Service: Call us for real-time updates

7. Delivery Attempts & Failed Deliveries

Our delivery partners will make multiple attempts to deliver your package:

• First Attempt: Delivery at the provided address
• Second Attempt: Next business day if first attempt fails
• Third Attempt: Final attempt before returning to sender
• Safe Drop: Package left with neighbor/security (if authorized)

If all delivery attempts fail, the package will be returned to us, and you'll be contacted to arrange redelivery or refund.

8. Special Delivery Instructions

You can provide special delivery instructions during checkout:

• Delivery Time: Preferred time slots
• Access Instructions: Gate codes, building access
• Safe Drop Locations: Neighbor, security, office
• Contact Information: Alternative phone numbers

We'll do our best to accommodate your special requests, though we cannot guarantee specific delivery times.

9. Shipping Restrictions

Some areas may have shipping restrictions or additional charges:

• Remote Areas: Extended delivery times (10-15 days)
• Restricted Areas: Some military zones, restricted areas
• High-Value Items: May require signature confirmation
• Bulk Orders: Special shipping arrangements

Contact us before placing orders to remote or restricted areas to confirm delivery availability and timelines.

10. Shipping Charges

11. Lost or Damaged Packages

In the rare event that your package is lost or damaged during shipping:

• Immediate Action: Contact us within 48 hours
• Investigation: We'll investigate with the shipping carrier
• Resolution: Replacement or full refund within 7 days
• Insurance: All packages are insured for their full value

We take full responsibility for packages lost or damaged during shipping and will make it right for you.

12. Contact Information

For shipping-related questions or concerns:

13. Policy Updates

We reserve the right to update this shipping policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.